• Privacy Policy

    As your virtual healthcare providers, the physicians and staff of the eDoctor are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information.

    This includes:

    • Collecting only the information that may be necessary for your care;
    • Keeping accurate and up-to-date records;
    • Safeguarding the medical records in my possession;
    • Sharing information with other healthcare providers and organizations on a “need to know” basis where required for your healthcare;
    • Disclosing information to third parties only with your express consent, or when necessary for legal reasons;
    • Retaining/destroying records in accordance with the law;

    Your request for care from the eDoctor implies consent for our collection, use and disclosure of your personal information for purposes related to your care. As noted above, other purposes require your express consent.

    You have the right to see your records. You may also obtain copies of your records, please see the receptionist to request your records and for fees associated for providing this service. Please speak to your physician if you have any concerns about the accuracy of your records.


    EDoctor complies with the Health Information Protection Act (November 2004) which is comprised of both the Personal Health Information Protection Act (2004) and the Quality of Care Information Protection Act (2004). • Personal Health Information Protection Act 2004 • Quality of Care Information Protection Act 2004

    Applicability of Our Privacy Policy

    Our Privacy Policy informs you of our commitment to privacy and tells you that ways we ensure that your privacy is protected. Our Privacy Policy applies to protect the personal health information of all patients that is in our possession and control.

    What is Personal Health Information?

    Personal health information means identifying information about an individual relating to their physical or mental health (including medical history), the providing of health care to the individual, payments or eligibility for health care, organ and tissue donation and health

    If your complaint is not resolved to your satisfaction by the Privacy Officer at eDoctor Health Services. You may also contact the Information and Privacy Commissioner of Ontario at 416-326-3333 or 1-800-387-0073.